What's wrong with your station?
Pick a problem — we'll show the likely cause. Diagnostics gives the exact answer, typically 24–48 hours.
Does not charge from a solar panel
Most often the MPPT module or the charging input circuit: the station does not see the input or caps the power. Faulty panel wiring or a miscalibrated BMS blocking charging is also possible.
Request service with this problem →From request to warranty
Request
You send us the request: the station model and what exactly stopped working.
Diagnostics
Typically 24–48 hours. We identify the actual fault and agree on the next steps with you.
Repair
We perform maintenance or repair — from firmware work to battery or BMS replacement.
Return
We provide a warranty on the work after the repair. The station gets packed and handed to the carrier.
These are typical cases only
The actual condition of the station is determined by diagnostics — typically 24–48 hours, after which we agree on the repair.